Exchange Policy
After receiving your parcel, the exchange period is 3 to 5 days for products!
Eligibility: Items eligible for exchange must be purchased directly from our official store or website.
The exchange policy is applicable within 48 hours from the time of purchase.
Conditions for Exchange: The item must be in its original condition, unworn, undamaged, and with all tags and packaging intact.
Proof of purchase, such as a receipt or order confirmation, is required for all exchanges.
Customized or personalized jewelry items cannot be exchanged unless there is a manufacturing defect.
Exchange Process: To initiate an exchange, please contact our customer support team via phone, email, or our social platforms.
Our customer support team will guide you through the exchange process, including providing a return shipping label (if applicable) and instructions for securely packaging the item.
Exchange Options: Choose from the following exchange options:
a) Exchange for a different product of equal or lesser value: The price difference will be refunded if the new item has a lower value. Exchange will not be entertained if the price difference is higher than PKR 250/-
b) Exchange for a different product of higher value: You will be required to pay the price difference between the original item and the new selection.
Shipping Costs: If the exchange is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
For exchanges based on personal preferences or sizing issues, customers are responsible for the return shipping costs.
Exceptions: Earrings cannot be exchanged unless there is a manufacturing defect or you received the wrong order.